At Lunelle, we want you to be satisfied with your purchase. If you wish to return an item or have received a damaged or defective item, please contact us and we will assist you further.
Returns
You can contact Lunelle within 14 days if you wish to return an item.
To be eligible for return, the item must be:
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Unused
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Undamaged and in its original condition
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Attaching the original labels/tags
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Returned in accordance with the instructions you receive from Lunelle
Contact us before returning the item. We will provide you with information about the return process and the return address.
Damaged or defective item
If you have received an item that is damaged or faulty, you must contact Lunelle as soon as possible after receiving the package.
For damaged or defective items, please send us:
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Order number
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Description of the problem
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Photos of the item and any damage
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Photos of the packaging if the package is also damaged
This will make it easier for us to process the case quickly.
Important
Lunelle acts as the retailer, and any return, refund, or complaint is handled through Lunelle. You do not need to contact the supplier directly.
Once a return has been approved and processed, any refund will be made to the same payment method used for the purchase, subject to applicable terms and statutory rights.
Do you have questions about a return or an item you have received? Contact us at lunellenorge@proton.me
Lunelle – comfort, style, and clothes you will love to wear.